Privacy Policy

Protecting your personal information is our priority. This policy explains how we collect, use, and protect your data.

Last Updated: January 14, 2026

Table of Contents

1. Introduction

MuzikaX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital music platform.

This policy applies to information we collect when you use our website, mobile applications, and other online products and services (collectively, the "Services") or when you otherwise interact with us.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, username, password, profile picture
  • Music Content: Uploaded tracks, albums, lyrics, artwork, and metadata
  • Communication: Messages, comments, feedback, and support requests
  • Payment Information: Billing details when purchasing premium features
  • Preferences: Language settings, notification preferences, playlist information

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

  • Usage Data: Pages visited, features used, time spent, search queries
  • Device Information: IP address, browser type, operating system, device identifiers
  • Technical Data: Connection speed, mobile carrier, crash reports
  • Location Data: Approximate location based on IP address

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Social media platforms when you connect your accounts
  • Analytics providers who help us understand Service usage
  • Advertising partners for targeted advertising purposes

3. How We Use Your Information

We use the information we collect for various purposes:

  • Provide and Improve Services: Deliver music streaming, enable content sharing, personalize user experience
  • Account Management: Create and maintain your account, authenticate your identity
  • Communication: Send service announcements, respond to inquiries, provide customer support
  • Analytics: Understand usage patterns, improve platform performance, develop new features
  • Security: Detect and prevent fraud, unauthorized access, and abusive behavior
  • Legal Compliance: Comply with applicable laws, regulations, and legal obligations
  • Marketing: Send promotional communications (with your consent) and personalized recommendations

4. Sharing Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We will share your information when you have given us explicit permission to do so.

4.2 Service Providers

We work with trusted third-party service providers who help us operate our platform:

  • Cloud storage and hosting services
  • Payment processing companies
  • Analytics and marketing platforms
  • Customer support services

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and monitoring
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Necessary for basic platform functionality
  • Performance Cookies: Help us understand how users interact with our platform
  • Functional Cookies: Enable enhanced features and personalization
  • Advertising Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@muzikax.com

Address: Kigali, Rwanda

Data Protection Officer: dpo@muzikax.com

Data Subject Requests

For requests regarding your personal data rights, please email privacy@muzikax.com with subject line "Data Subject Request".